Refund and Returns Policy

Nuwa Geniuses welcomes returns within two days of receiving your order, and exchanges can be initiated within five days. Unfortunately, refunds are not available if more than 48 hours have passed since the item was received, and exchanges are not permitted if more than 5 days have passed.

The item must be unused, unopened, and in its original packing to be returned. Clearance products are not returnable or exchangeable.

A receipt or proof of purchase is necessary to process a return.

Refunds (if applicable): Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If your refund is authorised, a credit will be given to your credit card or the original mode of payment (or to your bank account if you paid using Cash on Delivery). You must supply us with your bank account information for processing within a certain timeframe.

Late or missing refunds (if applicable): Check your bank account first, then contact your credit card company, and finally your bank. If the problem persists, please contact us.

Shipping: To submit a product return, you must do so within 48 hours after receiving your order. We will offer a refund after we receive and inspect the returned item, after deducting any applicable return fees.

We will check with the courier if a return is possible throughout the shipping procedure. The operational fees spent during shipping and return will be deducted from the refund upon approval, with the remaining amount returned to you. Unfortunately, the order cannot be cancelled if the courier does not approve the return.